A CIC approached Thrive HR UK during a challenging period of leadership conflict and organisational uncertainty. With tensions affecting progress, confidence and decision-making, Thrive HR UK were tasked with supporting the organisation through this difficult period of change.
Tensions between the Directors had reached a point where progress had stalled. There was disagreement around the future direction of the organisation, confidence had started to erode and important decisions were being delayed.
One Director had decided they wanted to leave, while concerns had been raised around whether another Director had the skills and experience needed to help lead the organisation forward.
Financial pressures were adding to the strain, and uncertainty was beginning to affect employees and volunteers.
This is something that can be particularly difficult within community organisations, where people are often emotionally invested in the cause, the work and the people who depend on the service.
Thrive HR UK worked with the Directors to understand the concerns, tensions and different perspectives that were shaping decision-making.
Through a series of one-to-one conversations, we created space for each person to talk openly about their frustrations, hopes and concerns for the future of the organisation.
Once those conversations had taken place, facilitated discussions helped bring people back together around a shared purpose. Although there were differing views on how to move forward, everyone remained committed to the organisation’s mission and the community it served.
Together, we developed a practical three-to-six-month plan focused on stabilising the organisation, agreeing clear priorities and creating a way forward.
We also supported the leadership team with clear and reassuring communication for employees and volunteers, helping to reduce uncertainty and restore trust during a difficult period.
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